The foundations: a live service floor, booking widget, and analytics

This release lays the foundation of Covers: the live service floor, the booking widget, guest messaging, and your analytics dashboard. Here's what your team gets.

Run your floor in real time

The live service view is where your team works the room, table by table.

• Visual floor plan. A drag-and-drop floor plan with time-aware tables and status colors, so you can see the state of the room at a glance.
• Move tables and reschedule. Drag a booking onto a different table or change its time directly on the floor.
• Re-optimize seating. A one-tap button re-runs the seating engine to suggest the best table layout for your current bookings.
• Lock tables. Show and toggle table locks so held tables stay protected during service.
• Overbooking awareness. Clear indicators and a conflict view flag overbookings before they become a problem.
• No accidental overwrites. When two team members edit the floor at once, a conflict screen shows exactly what changed and who changed it, so you choose what to keep.

Take bookings from your own widget

• Guided booking flow. A clean, multi-step booking widget guides guests from party size to confirmation.
• Fewer dropped details. Guests can be created right inside the booking form, and their contact preference and phone country are saved to their guest record.
• Validated phone numbers. Phone numbers are checked and stored in a consistent international format, so your team can always reach the guest.

Keep guests in the loop by text and email

A full guest messaging system now runs behind the scenes.

• Automatic confirmations and reminders. Guests get a booking confirmation and a timed reminder before their visit, by SMS or email.
• One-tap confirm. Reminder emails include a confirm button, and a guest who replies to confirm by text is marked confirmed automatically, with a clear indicator in your dashboard.
• Smart reply handling. Guest replies are understood across languages, including cancellations and opt-outs, with safeguards so a guest is never messaged after asking to stop.
• Your words, your tone. Per-venue message templates let you customize the wording, filtered to match your venue's chosen tone, all from a messaging settings dashboard.
• A messaging inbox. A redesigned messaging dashboard shows live guest conversations in one place.

Understand your business

• Analytics dashboard. A multi-tab analytics dashboard with custom date ranges, CSV export, and AI-generated insights.
• Bookings by channel. See where your bookings come from at a glance.

Waitlist and guest tools

• Waitlist. Add guests to a waitlist with inline actions and occasion tracking.
• Tidier guest records. Booking details flow straight into a unified guest record.

A connected platform

• Connect your tools. A Connected Apps and Integrations page lets you link Covers to the other services you use.
• Open by design. Covers now has a public API and secure app authorization, so approved partners and tools can build on top of your data with your consent.

Setup, teams, and security

• Guided onboarding. A post-signup onboarding wizard walks new venues through setup.
• Team management. Invite teammates by email, assign roles, and control who can see settings.
• Multi-language. The app and widget support English, French, and Arabic, including full right-to-left layout.
• Time zones done right. Dates and times are handled in your venue's local time across the whole product.
• Stronger security. Email verification, rate limiting on sign-in, and a security hardening pass protect your account and your guests' data.