A live service floor, guest messaging, and Mise, your new assistant

This release brings the core of Covers together: a live service floor, a booking widget, guest messaging, your AI phone host, and the first version of the Covers assistant. Here's what's new.

Run your floor live

• Live service view. Watch your floor in real time, with a fast canvas-based floor plan that stays smooth even on busy nights.
• Drag, seat, and reschedule. Move bookings between tables and times, with conflict checks that stop a table from being double-booked by accident.
• Smart seating. A re-optimize button reshuffles seating for the best fit, and combined and linked tables are recognized automatically so larger parties get the right space.
• Lock tables. Hold or block tables from the floor with a quick visibility toggle.
• Waitlist built in. A waitlist panel with inline actions and occasion handling, so walk-ins and overflow are managed in one place.
• Reservation operations. A unified set of booking actions across the dashboard and service view, with undo so mistakes are easy to recover.

A guided floor plan editor

• Faster, smoother editing. The floor plan editor was rebuilt on a high-performance canvas with chair indicators, capacity hints, and clear banners for linked table groups.
• Safer saves. Edits are protected against conflicts when two people work at once, with a clear prompt showing exactly what changed and who changed it.

A better booking widget

• Reliable date and time selection. Calendar and time picking were cleaned up across devices.
• Seating preferences honored. A guest's seating preference now flows all the way through to their reservation.
• Touch-friendly. Improved drag, scroll, and tap behavior on iPad and touch screens.
• Contact details captured. Phone numbers are validated and stored in a clean, international format, and a guest's preferred contact method carries through to their profile.

Availability and scheduling

• New availability calendar. A calendar-style page for managing services and availability at a glance.
• Inline guest creation. Add a new guest right inside the booking form without leaving the screen.

Guest messaging

• Messaging inbox. A dashboard for guest conversations across SMS and WhatsApp.
• Booking confirmations and reminders. Automatic confirmation messages on new bookings, plus scheduled reminders ahead of the visit.
• Reply to confirm. Guests can confirm simply by replying, and confirmations are reflected back in your dashboard and guest portal.
• One confirm button in emails. Reminder and confirmation emails include a single confirm button.
• Your own wording. Per-venue message templates, with a settings page to manage tone and content.
• Opt-out respected. Stop and opt-out replies are handled automatically.

Sadie, your AI phone host

• Calls in your inbox. Each phone call appears in the messaging thread with a clean summary card, inline call actions, and a clear divider between calls.
• Knows the guest. The AI host sees a caller's upcoming reservations during the call, so it can help with context.
• Manages bookings on the call. The host can update a reservation for late arrivals and tag guests automatically during the conversation.
• Texts during the call. The host can send a confirmation text, delivered cleanly into the same conversation.

Meet Mise, your Covers assistant

• Ask Covers anything. A built-in assistant that can look up guests and reservations, check availability, surface revenue and history, tag guests, and offer strategic advice.
• Takes action. Mise can make changes for you, not just answer questions, with guest filtering, calendar tools, and tagging built in.

A redesigned analytics dashboard

• Multi-tab analytics with custom date ranges and CSV export.
• Bookings by channel. See where your reservations are coming from.
• AI insights. Mise-powered highlights surfaced right in the dashboard.

Team and account

• Team invitations. Invite teammates by email, with roles and scoped access.
• Onboarding wizard. A guided setup flow, with a read-only mode for established venues so you can explore before committing changes.
• Smarter permissions. Settings and billing are hidden from non-admins, and navigation adapts to each role.
• Impersonation tools. Improved support tooling with an audit log and a session timer.

Platform and trust

• Venue-aware times. Dates and times respect each venue's timezone across the app.
• Connected apps. A Connected Apps page, merged into Integrations, to manage external connections.
• Stronger sign-in. A minimum password length, email verification on signup, and limits on repeated sign-in attempts to protect your account.
• Safer messaging and webhooks. Email content and integration connections are hardened against abuse.
• Terms and privacy. Dedicated Terms of Service and Privacy Policy pages.