A redesigned service screen, unified messaging, and Reserve with Google

A big update across your service floor, booking widget, messaging inbox, and AI phone host. Here's what's new.

A redesigned live service screen

The service view, the screen your team runs the floor from, has been rebuilt from the ground up for speed and clarity.

• Clearer floor plan. Tables now use solid color fills with a fill bar that shows how far into a seating you are at a glance, plus richer tooltips on hover.
• Move and reschedule with confidence. Dragging a booking to a new table or time now shows a confirmation with a preview of any knock-on moves, so nothing changes by accident.
• No-show handling. Mark a no-show in two taps, and recover it just as easily if the guest turns up.
• Faster new bookings. A guided multi-step "new booking" flow built right into the floor.
• Whole-day view. See every service across the day in one place instead of switching service by service.
• Built-in waitlist, now beside the floor. The waitlist works the floor with you: the floor plan stays on screen while the waitlist sits in a side panel, so you can see open tables as you decide who to seat next. Search the list, filter by Waiting, Ready, or Seated, notify a party, and seat them, all without leaving the screen.
• Message a waiting guest in one tap. Open a waitlist party's text conversation right from their row, in place, instead of switching screens.
• Tap a table to seat a walk-in. On a live floor, tapping an open table starts a walk-in seat right there; on a quieter floor it starts a new booking instead.
• Tonight's messages. A floor-side drawer surfaces guest messages for the current service so the team never misses a heads-up.

A better booking widget

• Rebuilt for mobile and tablet. Bigger touch targets, smoother scrolling, cleaner date and time selection.
• Manage your booking. Guests can now view and change their reservation from the widget.
• Accurate cancellation windows. The widget shows the real free-cancellation deadline.
• Call to book. A floating call button lets guests reach your AI host or your team by voice right from the widget.

A unified messaging inbox

• One redesigned inbox for all guest conversations, across SMS, voice, and web.
• Team workflow built in. Snooze, mark done, and assign conversations to teammates, with notifications when something lands on you.
• Voice calls in the thread. Each call appears as its own conversation with a clean summary, and emotional tone from the AI host is shown inline.
• Slack mirroring. Staff replies can mirror into Slack for venues that run their service there.

In-app notifications

A live notification bell in the header surfaces everything that needs your team's attention, with clickable, detailed entries and a clear "Needs Action" view.

Smarter guest profiles

A new guided new-guest flow and a unified guest profile panel make it faster to capture and find guest details.

Sadie, your AI phone host

• Speaks your guest's language. Web-call greetings now match the language of your booking widget.
• Cleaner setup. Simplified routing and a dedicated messaging tab make configuration easier.
• More reliable messaging. Cancellation texts, confirmations, and reminders are more accurate, with safeguards against duplicate or dropped messages.

Book through Google

Reserve with Google is live, so guests can book you directly from Google Search and Maps, with bookings flowing straight into Covers.

Platform improvements

• A refreshed look across the app, including a cleaner navigation shell, redesigned reservations, guests, availability, and services pages, and a new sign-in experience.
• Choose your theme. Four themes plus a per-user appearance preference.
• Real-time updates. Changes now appear instantly across the team without refreshing.
• Faster load times. The app loads lighter and quicker on first open.
• Cleaner guest records. Guests who reach you by voice are matched and de-duplicated more accurately, so profiles stay tidy.
• Multi-venue support. Manage multiple venues under one organization.
• Stronger security. Stronger password rules, email verification, and rate limiting on sign-in.