Private events, a rebuilt floor plan editor, and guest reputation

This release is one of the biggest yet. Private event requests grow into a complete workflow, the floor plan editor is rebuilt from the ground up, and a new guest reputation system helps you protect your service from repeat no-shows. It also brings smarter table assignment, more reliable guest messaging, and a much better experience on iPad and touch devices.

Highlights

• A complete private events workflow, from request to confirmation, with automated guest messages
• A rebuilt floor plan editor with a drawing tool, layouts, and faster editing
• Guest reputation: spot repeat no-shows before they cost you a table
• Smarter seating: approved table combinations, venue-wide auto-assign defaults, and preference-aware assignment
• Services that run past midnight are now fully supported
• A faster, more polished experience on iPad and touch screens

Private events

Private event requests now run through a full workflow, so nothing falls through the cracks.

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• Work requests through clear workflow tabs, from new to confirmed or declined.
• Guests automatically receive a message when their request is received and another when it is confirmed.
• Declining is kinder and faster: set up your own decline reasons per venue, each with an editable message template.
• A process checklist keeps every request on track, with tap-to-dial and call notes for phone follow-ups.
• Event spaces get tidy, dedicated floor views, and the events page now matches the look and feel of your reservations page.
• If a requester already exists in your guest book, the request links to their existing profile instead of creating a duplicate.

Floor plan editor, rebuilt

The floor plan editor has been redesigned end to end.

• A cleaner editor shell with a smoother canvas and better panels.
• Draw zones and custom shapes directly on the plan.
• Manage multiple layouts for the same room.
• Editing is noticeably faster, especially on larger floor plans.

Guest reputation

A new reputation system helps you make informed decisions before you give away a prime table.

• Configure how reputation is evaluated for your organization.
• Guests with a history of no-shows are flagged when they book again, and staff see a clear warning before confirming a booking for them.
• Online booking channels can automatically apply your reputation rules.
• A "sorry we missed you" message can go out automatically after a no-show.
• New tools to merge duplicate guest profiles keep your guest book clean.

Smarter seating and table assignment

• Define approved table combinations, and Covers will only combine tables the way you allow.
• Set a venue-wide auto-assign default, with per-service overrides when a night needs different handling.
• Choose your seating strategy once at the venue level; individual services inherit it and can override it.
• Auto-assignment now honors each guest's preferred seating area.
• Capacity checks now count reservations that don't have a table yet, so online availability stays honest.
• Pick any table from a searchable list when creating a reservation.

Service View

• A no-show list gives you tonight's no-shows in one place, with one-tap reinstate.
• When a seat opens up, Covers alerts you to waitlist parties that fit it.
• Jump to any time of the night with the new time picker.
• Guarded against accidental double-booking when dragging reservations.
• The optimizer now explains its suggestions with a clear before-and-after comparison.
• The door list, guest list mode, becomes a fast, flat tick sheet with occupancy at a glance.
• Action buttons across the app are clearer and more consistent.

Services past midnight

Services that cross midnight, like a dinner that runs into the early hours or a late-night lounge, are now fully supported across booking, availability, and the Service View. This also fixes a batch of availability bugs around service edits, closures, and last-seating times.

Messaging

• Set your arrival reminder to the timing you want; reminders now fire reliably from every booking path and honor your configured lead time.
• A guest's voice calls and text messages now flow into one conversation thread instead of splitting into duplicates.
• Reply faster with time-aware quick replies based on the guest's reservation.
• Conversations resolve deliberately, and staff replies are attributed to the right person by name.

Voice assistant

• The voice assistant can now put callers on the waitlist and the guest list, not just book tables.
• It understands each service's booking mode from the start of the call, so it never offers something the venue can't honor.
• Long calls are more reliable: the assistant keeps its context for the entire conversation.

Booking widget and branding

• The widget preview in settings stays in view while you scroll, and QR codes export in high resolution.
• The widget loads with your theme from the first moment, with no color flashes.
• Uploaded images are automatically optimized, so pages load faster for your guests.
• Email templates gain a header cover image and a branded footer, with a smoother editing experience.
• When your booking link is shared, the preview card now shows your venue's cover photo and name, and your favicon appears in the browser tab.
• Typing international phone numbers is smoother: the country updates from the number itself and your typed digits are preserved.

Onboarding and setup

A redesigned setup flow lets you pick just the modules you need, with a Go Live checklist that walks you to your first live service.

Notifications

The notification panel has a fresh design with tabs, clear-all, and per-user read state that follows you across devices.

iPad and touch

• A major round of polish for iPad and touch screens: bigger touch targets, a smarter keyboard experience, smoother rotation, and haptic feedback.
• The floor plan editor now works properly with touch, so you can edit your room from a tablet.

Reliability and security

• Reservations made through Google stay perfectly in sync, no matter where your team edits them.
• Continued security hardening across the platform, including stricter browser protections and tighter API credential controls.