Your AI phone host, redesigned analytics, and a modern messaging inbox

A foundational update that brings your AI phone host to life, redesigns analytics, modernizes guest messaging, and lays the groundwork for managing multiple venues. Here's what's new.

Sadie, your AI phone host

• A real phone line for your restaurant. Set up a dedicated phone number for your AI host with a guided flow, so guests can call and book by voice.
• Configure it your way. A full settings area lets you set the voice persona, working hours, and messaging behavior, organized into clear tabs for routing, messaging, and more.
• Call backup you can trust. If the AI host needs to step aside, calls fail over to a backup number you choose, and Covers won't let you turn on failover until that number is set.
• Confirmations by text. Booking confirmation codes are sent by text message instead of spelled out on the call, so guests get them right.
• Smarter guest notes. The AI host can capture allergies and dietary needs during the call and tag the guest profile automatically.
• Knows your hours and seating. The host pulls your live service schedule and seating zones so it only offers times and areas you can actually accommodate.
• Late arrivals handled. Guests can update an existing reservation by voice, and the host adjusts the booking and tags it for your team.

Voice analytics

• A redesigned voice analytics page that shows how your AI host is performing at a glance.
• Booking conversion funnel. See how many calls turn into confirmed reservations.
• Revenue attribution and after-hours insights. Understand the value the AI host brings, including calls captured outside business hours.
• Cleaner reporting. Transfer reasons and categories show readable names instead of internal codes.

A redesigned analytics dashboard

• A multi-tab analytics dashboard with custom date ranges and CSV export.
• Bookings by channel so you can see where your reservations come from.
• AI insights powered by your in-app assistant, surfaced right in the dashboard.

Guest messaging

• A redesigned messaging dashboard for guest conversations, wired to live data.
• Voice calls in the thread. Sadie call transcripts appear in the messaging inbox, with clear dividers between separate calls and collapsible call sections with a full summary.
• Text messages in context. SMS sent during or after a call show inline in the conversation thread, clearly styled so they stand out.
• Your own templates. Set per-restaurant message templates, with settings to control tone and which message types go out.
• Message controls. Toggle booking details, confirmations, reminders, cancellation notices, and reply acknowledgements on or off.
• Automatic confirmations. When a guest replies to confirm by text, their reservation is marked confirmed and shown as confirmed in your dashboard.

Email templates

• A redesigned email template builder with alignment controls, body images, font customization, and a logo you can add or remove.
• Branded sends that match your restaurant, with a live preview using your real venue details.
• Open tracking. A new email analytics dashboard shows how your messages are performing, with accurate open counts that filter out automated prefetches.

Booking widget

• A rebuilt booking widget with a cleaner studio for configuring and embedding it on your site.
• Accurate availability. The widget reflects real table capacities and per-time-slot availability, so guests only see times you can seat.
• Contact preferences captured. The widget records how each guest prefers to be reached and passes it to their profile.

Service floor

• A redesigned floor plan with time-aware tables, an inline timeline queue, and drag-and-drop table assignment.
• Conflict resolution built in. When two people edit the floor at once, a clear window shows exactly what changed and lets you choose what to keep, with overbooking indicators to catch issues early.
• Reservation operations. A connected system across the dashboard, floor view, and side panels, with quick undo.
• Lock and re-optimize. Lock tables to protect them, and re-run seating optimization with one button.
• Waitlist. A waitlist panel with inline actions and occasion tracking.

Guest profiles

• Faster guest capture. Create a new guest right inside the booking form.
• Phone numbers done right. A unified phone input with country selection and validation across every form in the app.
• Cleaner tags. A predefined tag vocabulary keeps guest tags consistent.

Mise, your in-app assistant

A capable AI assistant that can look up guests, search reservations, surface VIPs and revenue, check availability, manage tags, and offer strategic advice, all in a chat you can talk to from anywhere in the app.

Platform improvements

• Multi-venue support. Manage multiple venues under one organization, with venue-aware time zones throughout.
• Currency that matches your venue. Prices and totals format in your venue's currency automatically.
• A guided onboarding wizard that walks new restaurants through setup, with a read-only mode for established venues.
• Team management. Invite teammates by email with roles and scoped access.
• Connected apps and integrations brought together in one place.
• Stronger security. Stronger password rules, email verification on signup, and rate limiting on sign-in to keep your account safe.